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Troubleshooting

Sign-in problems

Fixes for missing email codes, an empty account after sign-in, Apple or Google sign-in errors and being signed out.

AvailableLast verified

Video coming soon. The steps below are complete.

I signed in and my account is empty (no plan, no watchlist)

You probably signed in with a different email address from last time, for example an Apple sign-in with Hide My Email. Apple, Google and email-code sign-in open the same account only when the email address is the same and verified. Sign out (Account › Session › Sign out) and sign in the way you did before.

Same email and still an empty account? Email contact@shahidllc.us with the address. We'll move your plan, watchlist and saved searches into one account.

The email code didn't arrive

  1. Wait a minute and check spam, junk and promotions folders.
  2. Check the address. Press Use a different email if it's wrong.
  3. Press Resend code (available after about a minute).
  4. Codes expire after 10 minutes and work once. Use the newest code.

"Sign in with Apple" or Google doesn't open

  • Allow pop-ups for findnuro.com.
  • Turn off content blockers for findnuro.com and try again.
  • Try another browser, or a private window.

I keep getting signed out

  • Make sure your browser isn't clearing site data when it closes.
  • If you pressed Sign out of all devices somewhere, sign in again everywhere.

Still stuck?

Email contact@shahidllc.us with the sign-in method you use and what you see.