Troubleshooting
Fixes for sign-in, search, billing, extension, AI and connection problems.
- Sign-in problemsFixes for missing email codes, an empty account after sign-in, Apple or Google sign-in errors and being signed out.
- Search and results problemsWhat to do when a search returns no products, values show "Unavailable", results are capped or a marketplace can't be selected.
- A number looks wrongHow to check a price, rank or sales estimate that doesn't look right, and how to report it.
- Billing problemsFixes for failed payments, an upgrade waiting for payment, a plan that didn't update and unexpected charges.
- Chrome extension problemsFixes for the connection code, no data on Amazon pages, the subscribers message and the daily lookup limit.
- AI features problemsFixes for AI limits, "AI paused", economy mode, AI errors and AI Agent runs that wait or fail.
- Contact supportHow to reach FindNuro support, what to include for a fast answer, and how long replies take.