Chrome extension problems
Fixes for the connection code, no data on Amazon pages, the subscribers message and the daily lookup limit.
Video coming soon. The steps below are complete.
The connection code doesn't work
- Codes work once and expire after 10 minutes. Press New code on the connect page.
- Type it exactly as shown (for example ABCD-1234).
- Too many codes requested. Please wait a minute.: wait a minute, then try again.
"FindNuro needs a paid plan"
Product data in the extension is included with Pro, Elite and AI Agent Pro. If you subscribed, make sure the extension is connected to the same account (same sign-in method).
No panel on an Amazon page
- Make sure it's a product page (with /dp/ in the address).
- Check FindNuro covers that marketplace. Otherwise the extension says Not supported by FindNuro yet.
- Reload the page.
- Click the FindNuro icon to check you're connected.
"You're offline" or "You appear to be offline"
Version 1.2.1 no longer trusts Chrome's own online/offline flag, which could be wrong on a working connection. If you still see this message:
- Check your internet connection, then press Retry.
- Make sure the extension is updated to 1.2.1 or later (chrome://extensions).
- Open the FindNuro icon › Diagnostics and include what it shows when you contact support.
"Please accept FindNuro's current terms on findnuro.com first"
When our Terms or Privacy Policy change, the AI Listing side panel asks you to accept them once. Press Review and accept on findnuro.com, accept on the page that opens, then return to Amazon.
"Daily lookup limit reached"
Pro includes 50 lookups a day; Elite and AI Agent Pro 300. They reset at midnight UTC.
Disconnect a browser
Go to findnuro.com/app/extension/connect › Connected browsers › Revoke, or choose Log out of this browser in the extension.