Billing problems
Fixes for failed payments, an upgrade waiting for payment, a plan that didn't update and unexpected charges.
Video coming soon. The steps below are complete.
"Your last payment failed"
Stripe retries your card automatically. Your access continues until the date shown.
- Go to Account › Subscription & billing.
- Press Fix payment and update your card on Stripe's page.
- Return and press Refresh.
"Your first payment is not complete"
Press Complete payment, finish any bank confirmation, then press Refresh.
"Upgrade to (plan) is waiting for payment"
Your bank asked for confirmation or declined the card. You stay on your current plan until it's paid. Use Complete payment or update your card.
I paid but my plan didn't change
- Press Refresh on the Subscription & billing card.
- Make sure you're signed in with the same method you used to pay.
- For Google Play, open the Android app with the same account.
I see a charge I don't recognise
Card payments made before October 22, 2026 appear as SHAHID APPS; newer card payments show the statement name of the company shown at checkout. Check Billing history for invoices. If it still doesn't match, email contact@shahidllc.us.
Checkout says "Checkout opens soon"
Card checkout is temporarily unavailable. Try again later.