Cancel your subscription
Stop your subscription from renewing. You keep your plan until the end of the period you paid for, then move to Free.
Watch the 1:06 video lesson or follow the steps below.
You can cancel any time. Cancelling stops the next renewal. You keep your plan until the end of the period you've paid for, then your account moves to Free. Your watchlist and saved searches are kept.
Card (Stripe) subscriptions
- Go to Account › Subscription & billing.
- Press Cancel subscription.
- Read the dialog: It will not renew. You keep (plan) until (date), then your account moves to Free.
- Optional: tell us why in Why are you cancelling?
- Press Yes, cancel. (Press Keep my plan to go back.)
The status changes to Cancelled — ends soon. Changed your mind? Press Reactivate subscription before the end date.
Google Play subscriptions
Cancel in the Play Store: your profile › Payments & subscriptions › Subscriptions › FindNuro › Cancel subscription.
Refunds
See our Refund Policy. In short: you can request a full refund of the first payment of a new card subscription within 14 days of purchase. Renewal payments are generally non-refundable, except where applicable law or Paddle's policies require a refund. You can cancel at any time; you keep access until the end of the period you already paid for. Purchases in the iPhone app are refunded by Apple and in the Android app by Google, under their policies. A refunded or charged-back subscription ends your access to paid features.
Frequently asked questions
Does deleting my account cancel my subscription?
Card subscriptions are cancelled automatically when you delete your FindNuro account. Google Play subscriptions are not: cancel them in the Play Store first. See Delete your account.
Will I lose my data when I cancel?
No. Your watchlist and saved searches stay. Features that need a paid plan stop at the end of the period.